PRIVACY PROTECTION RULES
International pet advice d.o.o. , OIB: 05273149765, with headquarters in Ulica Domovinkog rata 61, 21000 Split, as a data controller, respects your privacy and bases its websites on technologies that provide a better and safer online experience. This privacy policy applies to the collection and processing of your data and the use of cookies using the Vetzy application.
Your visit to this page clearly shows how important privacy and personal data protection are to you. However, there is nothing to worry about. We are fully committed to protecting
your privacy, and we responsibly assure you that the protection of your data is a priority when conducting and organizing all business processes. In this sense, your opinion is extremely important to us, and in case of any questions, please contact us at the address info@vetzy.online .
WHEN AND WHAT PERSONAL DATA DO WE COLLECT FROM USERS USING OUR APPLICATION?
During the daily business of International pet advice d.o.o. maintains a large number of interactions, both with consumers, business partners, and its own employees. For this reason, it is necessary to distinguish in detail what they refer to, i.e. the types of interactions that are applied in these Rules.
Accordingly, below we present the personal data we process, as well as the purpose for which we process it:
Name and contact information (including address, email, phone/mobile number, camera access)
By entering personal data or attaching documentation in the fields provided for this purpose, you give your consent for the said data to be used for the purpose for which it was provided.
International pet advice d.o.o. can use the specified data to provide you with more efficient customer service, facilitate the use of the Vetzy IT platform, by removing the need to frequently enter the same data or to adapt the web pages to your personal preferences and interests.
Hereby, International pet advice d.o.o. at the same time informs that you have the right to access all personal data provided, as well as their correction, the right to subsequently withdraw previously given consent, partially or fully, as well as the right to object to the processing of personal data for the purpose of providing information about products or services.
When registering or placing an order on our website, depending on the case, you may be asked to enter your or other information to help us enable you to experience using our website in the right way.
We collect personal data in the following way:
When registering to use our services: first and last name, e-mail address, date of birth, etc.
When applying to our team of medical doctors, namely: name and surname, e-mail address, mobile phone number, title, license number, specialization/subspecialty
When sending inquiries to our team of doctors: first and last name, e-mail address, findings, and documentation that you decide to send us.
If you give us your consent, we will send you an e-mail newsletter with information about our service and news.
When using the Vetzy application, data that you decide to submit to us, such as name, date of birth, documentation, etc.
We will also use your data to process the payment of the amount you are required to pay for using the application. Sometimes you will be entitled to a refund, so we will use your data for these purposes as well.
In case you submit a complaint, complaint, or inquiry to us.
Through consent for direct marketing, which can be given, for example, by e-mail or directly by signing a consent form.
If we process your data based on consent, if you revoke the given consent, we will stop processing your data and will no longer use them for the given purposes, but this may result in the impossibility of using some additional benefits related to them. HOW LONG DO WE KEEP YOUR DATA?
The retention period of your data will primarily depend on the purpose for which it was collected. In this regard, we guarantee that we will not keep your data longer than is strictly necessary to implement the purpose for which it was collected.
Exceptionally, in certain cases, we may have a legal obligation to keep certain data longer than is necessary to achieve the purpose of the processing. In this case, we will store personal data only within the legal minimum. For example, records and documents on daily cash transactions, business books and accounting documents, and other records must be kept for a minimum of 10 years.
HOW DO WE USE YOUR DATA?
We use your data to process your request to get in touch with an available veterinarian, find an available veterinarian whose specialization or branch of veterinary medicine suits you best, conclude a contract with you and enable communication with the selected veterinarian.
WHAT ARE USER RIGHTS?
For effective control of the processing of your data, you have the right to protect your rights and interests, in cases prescribed by law, which you can exercise directly, namely:
– The right to request information about whether International pet advice d.o.o. Your data and, if so, request detailed information about the processing itself;
– The right to request access to your data, in such a way that International pet advice d.o.o. make a copy of them, in physical or digital form;
– The right to request the correction of your inaccurate or incomplete personal data in our possession;
– The right to request that we delete your data in our possession;
– The right to request that we limit the processing of your data;
– The right to request that we transfer your data to another data processing officer;
– The right to object to the processing of your data by International pet advice d.o.o., in particular concerning direct marketing based on the legitimate interest of International pet advice d.o.o. and automated processing;
– The right to withdraw consent for the processing of your data at any time, if the processing is based on consent;
– The right to submit a complaint to the supervisory authority in Croatia – the Agency for the Protection of Personal Data, Selska cesta 136, Zagreb, azop@azop.hr, tel: 01 4609-000
In case you want to exercise any of the above-mentioned rights (except the last one), please contact us via e-mail address info@vetzy.online by registered mail to the address of the company headquarters Ulica Domovinski rata 61, 21000 Split.
Please note that to successfully process your request, we will first of all need to establish your identity (e.g. by sending a copy of the person’s identity card). The specified personal data will be used exclusively for identification and will be deleted immediately after identification.
For effective control of the processing of your data, you have the right to protect your rights and interests, in cases prescribed by law, which you can exercise directly, namely:
– The right to request information about whether International pet advice d.o.o. Your data and, if so, request detailed information about the processing itself;
– The right to request access to your data, in such a way that International pet advice d.o.o. make a copy of them, in physical or digital form;
– The right to request the correction of your inaccurate or incomplete personal data in our possession;
– The right to request that we delete your data in our possession;
– The right to request that we limit the processing of your data;
– The right to request that we transfer your data to another data processing officer
– The right to object to the processing of your data by International pet advice d.o.o., especially concerning direct marketing based on the legitimate interest of International pet advice d.o.o. and automated processing;
– The right to withdraw consent for the processing of your data at any time, if the processing is based on consent;
– The right to submit a complaint to the supervisory authority in Croatia – the Agency for the Protection of Personal Data, Selska cesta 136, Zagreb, azop@azop.hr, tel: 01 4609-000
In case you want to exercise any of the above-mentioned rights (except the last one), please contact us via e-mail address info@vetzy.online by registered mail to the address of the company headquarters Ulica Domovinski rata 61, 21000 Split.
Please note that to successfully process your request, we will first of all need to establish your identity (e.g. by sending a copy of the person’s identity card). The specified personal data will be used exclusively for identification and will be deleted immediately after identification.
DO WE USE COOKIES? ?
Our IT platform Vetzy uses cookies and other related technologies (for convenience, all technologies are referred to as “cookies”). Cookies are also set by third parties we have hired. In the document below, we inform you about the use of cookies on our website.
What is a cookie?
A cookie is a small text file that is automatically saved on your computer, tablet, or mobile phone (“Device”) when you visit a particular website. This allows the website that sent the cookie or the website that recognizes the stored cookie to “remember” your device.
To better understand cookies and how to control them, below you can find out what types of cookies exist and which are used on the website.
First party cookies
Cookies installed on your device by the organization whose website you are visiting are known as “first-party” cookies.
Third party cookies
Cookies that are installed on your device by another organization by the website you are visiting are known as “third-party” cookies. An example of a “third-party” cookie is a cookie set by a company specializing in website analytics (for example, Google Analytics) that provides the website owner with information about the number of people visiting the website.
Persistent cookies
Permanent cookies remain saved on your device even after closing the web browser. With the help of these cookies, websites store data to make it easier for you to use them. For example, websites that require a username and password will remember your entry and it will appear on each new visit.
Temporary cookies (session cookies)
Temporary cookies are removed from your device when you close the web browser in which you viewed the website. With the help of these cookies, the site stores temporary data that is used for its proper functioning.
We also use the Google Analytics demographic and interest reporting tool to plan the posting of content relevant to your interests and future marketing campaigns, where we may use Google’s interest-based advertising data or third-party audience data (eg age, gender, and interests) on Google Analytics.
How to disable cookies?
By using our website, you agree that different types of cookies are stored on your devices. However, if you wish to delete certain cookies and/or prevent their storage, the following are brief instructions on how to do so.
If you wish, you can disable the storage of cookies on your computer, but blocking all cookies could harm the use of many websites, including this one. Cookie settings can be controlled and configured in your internet browser. If you want to delete or disable cookies on your computer, you must update your internet browser settings. Since browsers are different, the way to change the settings is not the same, so you should study the Help menu on your browser to find out the correct way to set your cookies.
For questions and/or comments about our Cookie Policy and this statement, please contact us using the following contact details:
International pet advice d.o.o.
OIB: 05273149765
info@vetzy.online
Ulica Domovinskog rata 61, 21000 Split
DISCLOSURE OF DATA TO THIRD PARTIES
International pet advice d.o.o. does not share or transfer your personal data to any other parties, nor does anyone have access to them, without your express consent. LINKS OF THIRD PARTIES
From time to time, at our discretion, we may include or offer third-party products or services on our websites. These third-party websites have separate and independent privacy policies. We are therefore not responsible and assume no liability for the content and activities of such linked websites.
Regardless, we intend to protect the integrity of our websites and we welcome any feedback you provide us about these websites.
HOW DO OUR WEBSITES HANDLE DO NOT TRACK SIGNALS?
We respect do-not-track signals and therefore do not track, set cookies, or use advertising when the browser mechanism is set to the Do Not Track (DNT) option.
SECURITY OF PAYMENT BY CREDIT / BANK CARDS
The confidentiality of your information is protected and ensured using SSL encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of encoding data to prevent unauthorized access during data transmission. This enables secure data transfer and prevents unauthorized access to data during communication between the user and the Payment Gateway, as well as in the reverse direction. Payment Gateway and financial institutions exchange data using their virtual private network (VPN), which is also protected against unauthorized access. Website is an authorized PCI DSS Level 1 payment service provider.
International pet advice d.o.o. does not store your credit card numbers, nor are they accessible to unauthorized third parties.
STATEMENT OF CONSENT FOR THE PROCESSING OF PERSONAL DATA FOR MARKETING PURPOSES
International pet advice d.o.o. will handle your data in accordance with all applicable regulations governing the protection of personal data with the application of appropriate technical and security measures to protect personal data from unauthorized access, misuse, disclosure, loss, or destruction.
International pet advice d.o.o. preserves the confidentiality of your data and allows access and communication of personal data only to those of its employees who need it for the implementation of their business activities, and to third parties only in cases expressly prescribed by law or with your consent.
FINAL PROVISIONS
In order to comply with the requirements of the General Data Protection Regulation (GDPR, REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF APRIL 27, 2016) and other applicable regulations, this Privacy Policy has been updated and amended. on May 18, 2022.
Since it is likely that existing and new processing of personal data will change over time, it will be necessary to amend or supplement this Privacy Policy. The amended version of the Rules will be published on it platform/Vetzy application as soon as it is issued.
